Frequently Asked Questions
Everything you need to know about your iORA shopping experience.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a unique tracking ID and a link to our courier partner's portal to monitor your delivery status in real-time.
What is your return and exchange policy?
We offer a 14-day hassle-free return and exchange policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund or replacement.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, iORA ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated automatically at checkout.
How do I find the right size?
Each product page features a detailed size guide link. We recommend measuring yourself and comparing your results with our chart, as fit may vary slightly between different collections.
Are your products ethically sourced?
Sustainability and ethics are core to iORA. We partner exclusively with manufacturers who adhere to fair labor practices and use high-quality, durable materials to reduce environmental impact.